Refund Policy

At Orbit, we are committed to delivering an exceptional experience to every student, parent, and counselor who uses our platform. Our tools—ranging from personalized college shortlists to AI-powered essay feedback—are designed to provide instant, actionable insights as soon as you complete your purchase.

No Refunds Policy

Due to the digital nature of our services and the immediate delivery of value, all purchases made on Orbit are non-refundable. Once you complete a purchase and gain access to our services, the transaction is final.

This policy applies to all services offered on our platform, including but not limited to:

• Right Fit Matcher (Undergrad and MBA)
• AI Essay Coach
• AI Resume Reviewer
• Scholarship Matcher
• Application Planner
• AI Counselor: Solvi
• Mentor Marketplace access
• LOR Writer
• Financial Aid tools
• Any other services or subscriptions offered on the platform

Why We Have This Policy

Our services are digital products that provide immediate value upon purchase. When you buy access to our tools, you receive:

• Instant access to AI-powered analysis and recommendations
• Immediate delivery of personalized reports and insights
• Real-time access to our platform and all its features
• Digital content that cannot be "returned" in the traditional sense

Because these services are consumed immediately and cannot be returned, we maintain a strict no-refund policy to ensure the sustainability of our platform and continued service to all users.

Before You Purchase

We encourage you to carefully review the features and capabilities of any service before making a purchase. If you have questions about what's included or how a service works, please contact us at contact@findmyorbit.com before completing your purchase.

Our customer support team is available to help you understand our services and ensure you're making the right choice for your needs.

Exceptions

In rare circumstances, we may consider refund requests on a case-by-case basis, such as:

• Duplicate charges due to technical errors
• Unauthorized transactions
• Service failures that prevent access to purchased features for an extended period

If you believe your situation qualifies for an exception, please contact us at contact@findmyorbit.com with detailed information about your request. All exception requests will be reviewed within 5-7 business days.

Subscription Cancellations

If you have a recurring subscription, you may cancel it at any time through your account settings. Cancellation will prevent future charges, but will not result in a refund for the current billing period. You will continue to have access to the service until the end of your current billing cycle.

Chargebacks

If you initiate a chargeback or dispute a charge with your payment provider, we reserve the right to immediately suspend or terminate your account and access to all services. We encourage you to contact us directly to resolve any issues rather than initiating a chargeback.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Questions About Refunds?

If you have any questions about this refund policy or need assistance with your purchase, please don't hesitate to reach out to us at contact@findmyorbit.com. We're here to help and ensure you have the best possible experience with Orbit.